Customers say aloud my banker short adjust her 100 dollars 4 hours ago,what shld my teller do n enunciate to customer?
Answers:
Do you trust the desk clerk? Did the dreawer count come out right? How does the customer know it be the bank clerk and not that they purely lost the $100. Didn't they count it when they received it? The banker should recount them they want toatalk to the director, notify the head what is taking place, recount the drawer, and determine if they did in point of fact short alter the customer or if something else happen.
She should vote "I'll be in motion count my drawer and see if I'm bad. Please bequeath me your identify and number and my commissioner will phone up you."
What did they buy that they can be shorted $100? We know that in that are no $1000 bills circulating. Sounds similar to you involve to check the customers credibility. Your banker should not be involved in the disbute unless you seriously believe that something be done. Sounds fishy to me.
Audit the drawer directly. Close your teller down and audit the drawer. The drawer should be 100 dollars over.
prove it! Cashiers should never put away the Bill the customer give her until transaction is over. How could she short conversion her 100 dollars. we don't hold a 200 dollar bill contained by America. hahahaha! trying to stick her up. I would call upon the cops
The solely course that a customer could be short changed by that amount is if a check be cashed In any defence, audit the cashiers drawer. This should be a administration function, the desk clerk entail not be involved unless their is a true discrepancy.
My hubby experience one and the same piece when he be at the banker for the morning ... He told me that someone tried to cheat and say aloud he give them wrong amount of redeploy and be short ... He is a department representative and told them they'd own to dally til they close out the teller and lift the drawer full of money and receipts for the time and counted it ... My hubby and another being counted 2x ... Turned out my hubby give them the right amount and told the customer that they must enjoy lost it on the mode out or misplace it contained by their wallet/purse ...
You and your desk clerk should close down the teller register and lug the dosh and generate sure both of you double check if the money is adjectives counted for and if theres no short silver and relay the customer that they lost the money on the channel out cuz its be 4 hours and something must own happen between the time they moved out the store and come posterior to the store ...
If the teller honestly made a mistake, apologize to the customer and grant their remaining alteration support and supply them a offering card (your choice of amount) so you won't lose your customer ...
Good luck ... Don't be too caustic on ur banker if its her/his first time making a mistake
I swear someone asked this exact same ask...almost 3 months ago!
well my first thought be it store policy to donate vertebrae over 100 surrounded by dosh on a check -- so you enjoy to be chitchat around a guard -- usual mound policy is to dally until the shutting down of the sunshine close out adjectives accounts the on a daily basis audit should determine whether this in point of fact surface!
You should be auditing your cashiers till right away.I don't deliberate it's appropriate for the banker to touch this problem