Beware of United Van Lines - Relocation * WHAT WOULD YOU DO ?*?

Moved a month ago with United Van Lines and what looked similar to is great professional packing, turned into a nightmare. Not because they packed used gas canister with kids toys, definite boxes as Christmas items but contained clothing, or because we afterwards saw/read that the driver of the van marked 99% of our furniture as “badly worn” beside a “w”, also furniture that was bought one and only a couple of months ago or didn’t even had a score; BUT because so many things broke, cracked, fiber torn, expensive items scratched, items thrown within boxes, etc. Before the workers left, they said to write down the box number if we find shabby items.

We unpacked most of the items but did not keep the clean boxes, we did what they told us to do and

Now, after more than a month, they sent us the claims form and all the sudden, the guy on the phone said that we will not receive reimbursed for the damaged items IF WE HAVEN’T KEPT THE BOXES and he even said that WE possibly diluted the items ourselves.


Answers:    Moving with a moving company is a risk. You'll enjoy to prove the damage by the mover. It'll be a small claims court affair. They will probably win since you has-been to follow their guidelines. Your only backing will be that there are no statements compelling you to hold on to the boxes on the forms you signed. I moved many times next to the military. I always lucked out on damages. (photographed everything) Good Luck on your trials.
Libelous rant aside, companies have a right to protect themselves. Furthermore, even if the packers be total incompetents - - which, quite frankly, some are, as most are hired sour the street, with little or no surroundings checks or training - - why in the world didn't you check on their progress as they be packing, or ask them why they were writing the dispatch 'w'? I also find it hard to believe that they imperfect virtually everything as such ("99%"?? What's the remaining 1%? A deck of cards?). I even find it hard to believe that they broke so much. They are instructed - - if trained - - to pack everything with okay care, precisely to avoid the situation you allege to be within.

Each box they transported should have be listed within their manifest as they were loaded (not necessarily when they be packed), with an indication of volume, solidity, and, if possible, the contents and condition. A copy of that manifest should enjoy been given to you, which you be supposed to examine and, if necessary, contest, past you signed it. So, again, why didn't you complain, up front?

And why did you wait so long to wallet a claim? You could have requested the forms over the phone (their toll-free and local numbers are clearly scheduled on virtually every form you signed), and you could have lodged a complaint at one and the same time. You also could have downloaded the claims forms from their website (see below).

However, even if you brand name a claim, contracts of nearly all moving companies clearly state that they are liable singular for a percentage of the goods' value, and consequently only up to a absolute total dollar value for adjectives claims (i.e., they are not going to pay to furnish your entire home!). Of course, since you claimed to own bought some of the furniture "only a couple of months ago", afterwards you should have a reception indicating such, which should prove your claim that it wasn't worn, unless, of course, you bought it from a flea open market or used furniture store. Any photos taken prior to the move would also help, but with the sole purpose if they clearly show the full condition of the goods.

FWIW, I moved next to a completely different moving company, having jammed and listed everything on my own (all they have to do was nouns it). There was no violate whatsoever, but a $10 dress mirror was missing (n.b., that be when gas was below $1 a gallon, so $10 meant deeply!). I called them up, politely explained the situation, and they told me a check would be on its path (i.e., no claims forms necessary for such a small claim; obviously, that was reasonably a few years ago; their policy may have changed to require forms for such small amounts).

So, assuming your "question" is legit,
you are any over-reacting,
or your furniture was beaten-up resourcefully before the movers get there,
but you are too proud to allow it.

Regardless, make REASONABLE claims on their form
and include COPIES of any receipts you enjoy
to prove your "new" purchases,
then COPY *ALL* forms and receipts for your history,
then MAIL everything using a USPS return account request
(i.e., certified mail),
then hang around PATIENTLY for the check,
and then steal it from there
(again, it might be one and only a percentage of what you claimed,
based on my statements, above,
and it may hold a few weeks, if not months to capture to you,
especially if it involves an exhorbitant dollar amount
and/or number of items.
After all, they hold a right to have their assessors and official staff
to go over your claim surrounded by as fine a detail as they wish).

P.S. As it is ludicrous for any moving company to expect you to keep the boxes, I have an idea that you misunderstood their alleged demand that you needed to hold on to the boxes, unless you "rented" the boxes - - as some companies provide - - and were expected to return them within reasonably suitable condition.

P.P.S. If you don't get indulgence from them within a REASONABLE amount of time (say, two months from the time the communication is RECEIVED, which will be proved by the certified letter receipt), afterwards either pocket them to small claims court (assuming the total claim is under the confine for your new locale's small claims court) and/or lug it up with your home insurance company, assuming you are insured (BTW, you can contact your insurer, presently, but they will probably tell you to loaf to see what you get from the movers, and after claim any remainder with the insurer).


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