HELP! Ebay dispute: item sent, deliver & signed for, buyer claiming it hasn't arrived.?
I sold a mobile phone to someone in Cork, Ireland, via Ebay. I sent the phone using 'Airsure', so it have ot be signed for at the other lapse. According to the Royal Mail website, the phone have be deliver, but the buyer claims he hasn't received it. Airsure lucklessly doesn't insure items sent to the Republic of Ireland. Which means of access is an Ebay dispute possible to travel? I can't afford to lose the money!
Answers:
If the compensated by any ability excluding Paypal, and you hold the money cleared within your explanation, you are home and dry - you enjoy the money, and you hold proof of abdication. No arguement to be have and eBay will find in your have a preference.
However - assuming they remunerated by Paypal, you will have need of to check the details of the transaction within your Paypal History.
At the bottom it will be manifest beside a green "Eligible" or ginger "Ineligble" subsequent to the cubicle flawed "Seller Protection Policy"
If it is ginger (as I contemplate Eire is outside the Seller protection Zone) later I'm afraid you will lose any Paypal dispute to be exact raise against you.
In command to protect youself from fraudulent transactions on sophisticated advantage items, you MUST transport them to Confirmed Addresses one and only - and these can simply be obtain contained by the UK, USA and Canada. If you post to ANY other country, next at hand is no protection offered whatsoever - it is adjectives entirely your risk.
Even sending to buyers near a trackable method is no protection, although you could try to claim against the Royal Mail, but Airsure merely provides a maximum of lb34 compensation, and as they enjoy proof of transport they are unlikely to reward anything. On top of this, they will not payout on any losses or damages that occured outside of the UK.
Sadly this is hard-learnt experience for you, but you are far from the first, and you are even further from the closing to own your fingers adjectives. Paypal nor eBay (they are like peas in a pod company)have no restrictions within place that could hold prevented this - they rely on every user have studied the small print of their T&C's. You simply find out AFTER the expenditure have be received for the leading auction if the buyer have a confirmed address, and accordingly you are eligible for Seller Protection.
It may be cynical, but whilst Paypal & eBay are collecting colossal revenues from the fees of ineligible transactions, they are unlikely to ever place any restrictions in place. All they suggest is that you mutually agree to annul the transaction beside the buyer, or discount the compensation and request an alternative contribution.
Regardless of what anybody, experienced PowerSeller or otherwise, tell you - When using paypal, IT IS THE SELLERS responsibility to ensure assignment. If you can't prove abdication to a Confirmed Address, later Paypal ALWAYS find in the buyers fancy. Even if the hawker states surrounded by their listings that they are "not responsible for items lost in the post", Paypal will still reimbursement the buyer from the seller narrative.
It's no use withdrawing the money from the Paypal vindication any - they will simply put you contained by an gloomy go together situation - adjectives adjectives sale you receive money for will ending up going towards the funds Paypal refund until you are hindmost to lb0 go together.
If you repeal the funds, and close the description, expect a Legal memorandum from Paypal, followed by a Court Order.
You CAN afford to lose the money. You purely haven't be forced to nonetheless so you don't know it but.
The entity is, your buyer probably know that and eBay ALWAYS sides beside the buyer, even if it's signed for. The judgment is, someone else could enjoy gotten the item and signed for it themselves.
Was it salaried for near PayPal? If so, move ALL your money out of it, adjectives of the money out of the edge picture you hold it tied to, and close the information. It's the just method to retrieve the money when you lose.
He's probably only just claiming it hasn't come to seize the money. Ireland... chew over almost it. It's a pretty poor country... Just preserve the money. Don't verbs around it if he give you a poor rating. If Ebay contacts you going on for it, later contribute ebay the website for living proof, and nought bleak will crop up. Relax.
I don't believe you will as you enjoy kept up your quantity of the contact by sending item (you do own poof don't you) at hand is nought else you could enjoy done, I presume beside regard to the insurance as long as you didn't speak you be sending near insurance you should not be liable, Good Luck
I enjoy just this minute put an item for public sale on Ebay hope I dont enjoy impossible to tell apart problem as you.
Good luck for a joyful outcome which you deserve.
If the buyer initiates a dispute beside eBay and you hold proof that the item be deliver to the address the buyer provided, consequently you really don't hold anything to verbs around. You will be required to submit the proof to eBay and they should know how to work everything out.
I would try submitting the proof to the buyer first (keep original of any paperwork for yourself). eBay like for you to first try to work things out yourselves rather. Communication and diplomacy are deeply crucial. Good luck.
was it a paypal transaction?
any ebay or paypal will require the airsure number. they will check on the website for ROI postal services.
If the ROI post say it is deliver and signed for, you will (likely) win the dispute.
If the site say it be not deliver, you will lose
It is your entire responsibiity to receive the item to the correct creature. If in that is any doubt that it get in attendance, it is _your_ loss.
It's comparatively funny, the number of individuals on ebay who dont transport by trackable methods (ie, recorded) and after put within their 'language and conditions', that they are not responsible for anything lost in post... i.e. not correct and it's approaching they are giving their stuff away.
If you sent trackable, you should be OK
{edit} it's no righteous looking on the royal letters website... once it have disappeared this country, the royal e-mail website is not updated anymore.
you enjoy to check the website for the irish postal delivery
http://track.anpost.ie/
It's possible that it be deliver to the wrong address, it may be the failure of the postal service, contained by which shield you are inside your rights to label a claim against them.
If it be a signed for carton and you track it through the Royal Mail website, similar to you enjoy.. later you will hold a insinuation number.
If the individual does put within a claim against you through eBay, afterwards you only make available eBay the quotation number and they will look into it from in attendance. If it say the pack have be deliver and signed for next this is proof and at hand is no responsibility or condemn on your stop, so eBay should rear you up near this.
Good luck!
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Answers:
If the compensated by any ability excluding Paypal, and you hold the money cleared within your explanation, you are home and dry - you enjoy the money, and you hold proof of abdication. No arguement to be have and eBay will find in your have a preference.
However - assuming they remunerated by Paypal, you will have need of to check the details of the transaction within your Paypal History.
At the bottom it will be manifest beside a green "Eligible" or ginger "Ineligble" subsequent to the cubicle flawed "Seller Protection Policy"
If it is ginger (as I contemplate Eire is outside the Seller protection Zone) later I'm afraid you will lose any Paypal dispute to be exact raise against you.
In command to protect youself from fraudulent transactions on sophisticated advantage items, you MUST transport them to Confirmed Addresses one and only - and these can simply be obtain contained by the UK, USA and Canada. If you post to ANY other country, next at hand is no protection offered whatsoever - it is adjectives entirely your risk.
Even sending to buyers near a trackable method is no protection, although you could try to claim against the Royal Mail, but Airsure merely provides a maximum of lb34 compensation, and as they enjoy proof of transport they are unlikely to reward anything. On top of this, they will not payout on any losses or damages that occured outside of the UK.
Sadly this is hard-learnt experience for you, but you are far from the first, and you are even further from the closing to own your fingers adjectives. Paypal nor eBay (they are like peas in a pod company)have no restrictions within place that could hold prevented this - they rely on every user have studied the small print of their T&C's. You simply find out AFTER the expenditure have be received for the leading auction if the buyer have a confirmed address, and accordingly you are eligible for Seller Protection.
It may be cynical, but whilst Paypal & eBay are collecting colossal revenues from the fees of ineligible transactions, they are unlikely to ever place any restrictions in place. All they suggest is that you mutually agree to annul the transaction beside the buyer, or discount the compensation and request an alternative contribution.
Regardless of what anybody, experienced PowerSeller or otherwise, tell you - When using paypal, IT IS THE SELLERS responsibility to ensure assignment. If you can't prove abdication to a Confirmed Address, later Paypal ALWAYS find in the buyers fancy. Even if the hawker states surrounded by their listings that they are "not responsible for items lost in the post", Paypal will still reimbursement the buyer from the seller narrative.
It's no use withdrawing the money from the Paypal vindication any - they will simply put you contained by an gloomy go together situation - adjectives adjectives sale you receive money for will ending up going towards the funds Paypal refund until you are hindmost to lb0 go together.
If you repeal the funds, and close the description, expect a Legal memorandum from Paypal, followed by a Court Order.
You CAN afford to lose the money. You purely haven't be forced to nonetheless so you don't know it but.
The entity is, your buyer probably know that and eBay ALWAYS sides beside the buyer, even if it's signed for. The judgment is, someone else could enjoy gotten the item and signed for it themselves.
Was it salaried for near PayPal? If so, move ALL your money out of it, adjectives of the money out of the edge picture you hold it tied to, and close the information. It's the just method to retrieve the money when you lose.
He's probably only just claiming it hasn't come to seize the money. Ireland... chew over almost it. It's a pretty poor country... Just preserve the money. Don't verbs around it if he give you a poor rating. If Ebay contacts you going on for it, later contribute ebay the website for living proof, and nought bleak will crop up. Relax.
I don't believe you will as you enjoy kept up your quantity of the contact by sending item (you do own poof don't you) at hand is nought else you could enjoy done, I presume beside regard to the insurance as long as you didn't speak you be sending near insurance you should not be liable, Good Luck
I enjoy just this minute put an item for public sale on Ebay hope I dont enjoy impossible to tell apart problem as you.
Good luck for a joyful outcome which you deserve.
If the buyer initiates a dispute beside eBay and you hold proof that the item be deliver to the address the buyer provided, consequently you really don't hold anything to verbs around. You will be required to submit the proof to eBay and they should know how to work everything out.
I would try submitting the proof to the buyer first (keep original of any paperwork for yourself). eBay like for you to first try to work things out yourselves rather. Communication and diplomacy are deeply crucial. Good luck.
was it a paypal transaction?
any ebay or paypal will require the airsure number. they will check on the website for ROI postal services.
If the ROI post say it is deliver and signed for, you will (likely) win the dispute.
If the site say it be not deliver, you will lose
It is your entire responsibiity to receive the item to the correct creature. If in that is any doubt that it get in attendance, it is _your_ loss.
It's comparatively funny, the number of individuals on ebay who dont transport by trackable methods (ie, recorded) and after put within their 'language and conditions', that they are not responsible for anything lost in post... i.e. not correct and it's approaching they are giving their stuff away.
If you sent trackable, you should be OK
{edit} it's no righteous looking on the royal letters website... once it have disappeared this country, the royal e-mail website is not updated anymore.
you enjoy to check the website for the irish postal delivery
http://track.anpost.ie/
It's possible that it be deliver to the wrong address, it may be the failure of the postal service, contained by which shield you are inside your rights to label a claim against them.
If it be a signed for carton and you track it through the Royal Mail website, similar to you enjoy.. later you will hold a insinuation number.
If the individual does put within a claim against you through eBay, afterwards you only make available eBay the quotation number and they will look into it from in attendance. If it say the pack have be deliver and signed for next this is proof and at hand is no responsibility or condemn on your stop, so eBay should rear you up near this.
Good luck!