Refunding on Ebay?

All my items on Ebay say "as-is" beside no returns or refunds, I own somebody not happy beside their purchase so I am willing to compensation their money but I'm not sure the amount I should refund. Winning bid be $15.50 and shipping was 8.50 so the total come out to $24.00. If they pay to ship the item fund to me then what amount of money should I repayment them?? The $15.50 or the WHOLE amount?? I don't want to screw anybody over but I also don't want it to come out of my pocket because the item description does say no returns or refund. By the time I took money out of their payment to cover the shipping & after my wholesaler fees were taken out I in actuality only made $15.50 on the jeans so if I reimbursement the whole $24 I'm coming out short. It seem like any way one of us is going to come out short b/c they will own to pay to convey it back. What is right surrounded by this situation? Understand I'm not trying to screw anybody over but I want it to be fair. Thanks for any proposal.


Answers:    I sell on ebay also and if the auction say 'as is' then you do not enjoy to refund at hand money! and if you do ....do not refund in attendance shipping! why should you?

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