Does anyone know the title of this book/author?

I in recent times forgot, it is something nearly talent or service not self solely giving chocolates, the author is the CEO of an international tie up of hotels,

Answers:
This sounds resembling it might be it:

Chocolates on the pillow aren't adequate :
reinventing the customer experience /
Jonathan M Tisch
2007

It's available and available at amazon: http://www.amazon.com/chocolates-pillow-...
sorry do not know the answer but try G00GLE?

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