How can I prove I returned a video to the rental store?
I rented 1 DVD from an independent video rental store. The DVD be returned in good time through the hours of darkness deposit box. This be 4 years ago. I only just checked my credit report and saw that a collection agency have reported that I owe this store $117.00. I disputed this debt, and the collection agency replied near a printout from the video store that said I never returned the DVD, and that nearby are nearly $80.00 surrounded by deferred fees. I am assuming the $80 is for something save for the $20 DVD because that would be wicked, but the printout doesn't specify. What can I do here? The collection agency is threatening to cart me to court. How can I prove these charges are bogus?
Answers:
Tell them you returned the video, and they apparently own no method contained by their operation to properly explanation for video that enjoy be returned.
Also, ask them for evidence that you didn't return it.
I'd also ask them how heaps other customers they enjoy who are anyone fined for slow returns, or enjoy be told they didn't return a video.
You could report them to the better business bureau, be sure to achieve some name and date if you can. Go to bbb.org and database a consumer complaint.
Also, contact your state's attorney common department and ask them how you report a consumer complaint. What you really want is to motive an investigation of their return procedure, and audit of how they pedal returns, and how they notify customers of problems.
Filing a false claim against you harms your credit, and is as a consequence a tort. If you can show that their claim have no rightfulness, you could next proceed to emergency compensatory damages, and punative damages so they don't do this again to another customer, but this requries an attorney, and that get expensive.
Best you refer the situation to a state agency involved in consumer protection and consumer fraud issues, and permit them assistance you. But record a complaint beside BBB.ORG and give an account the collection agency that they are representing a client who is out of stock surrounded by a fraudulent attempt to coerce you into paying for something base on their word, next to no proof, and that they should re-examine pursuing the issue until you hold completed your complaint. Include the collection agency cross surrounded by your BBB.ORG report or take home a separate complaint against them for conspiring next to the video store to intimidate you and to defraud you.
Ask them for specific and detailed written evidence that proves their grip, and that it is not simply the word of the store owner. Basically, where on earth's the evidence that THEY hold ??
Jeff
You really can't... it's your word against theirs.. If you be a pass judgment in attendance would be no process to side any path except for the video store.
First, budge see if it is on the shelf waiting to be re-rented. Happened to me one time, just it took a week to find out almost it, not 4 years.
Most lawyer will afford a one time, free consultation. I would contact one.
Ask the video store why they never mail you a bill or a behind spy.
Good luck!
Considering the time since the incident, I would basically receive a pocket money arrangement and find them past its sell-by date your pay for ASAP. Next, jump next to rental stores you trust, be it generous or independant. I go through something similar and very soon I am a beneficiary of a considerable national fasten that keep track of if a movie is missing. I own be a extremity for 10 years immediately and they enjoy on the other hand to be dishonest.
We have the exact point crop up to us, finally the owner told us they can pocket ONE stale of our picture but NEVER again. We still rent within but we return the movie while they are approachable and be paid them do it while we are within. It really upsets them that we do this but after that one time I am determined to never enjoy it come to pass again. The item is we detested that movie and took it spinal column EARLY!
Oh, duration until that time NetFlix . . . anyone still use those other places ? ?
Visit the store , have a chat to the chief and see what compromise you can work out .
You are accrue % charges for adjectives the time it's not rewarded .
Visit the store NOW !
>
What Jeff said.
Consumer division of your state AG's organization can relay you whether the collection agency is permitted beneath your state's law to tack on added charges. In some states, the debt the inspired creditor sends to the collector is the debt the collector is permitted to collect. Some AG's are markedly proactive. Others not so much.
Also the BBB can be a unbelievably potent weapon, at times, near some companies.
Small claims tend to be remarkably consumer friendly, but it is your word against theirs.
Update your post near your state of residence. SOL vary from state to state. They may or may not know how to sue. Once you know that, you know whether you can play hardball contained by the negotiation, which you might hold to do.
If the SOL have run:
"Look, the SOL have run, so your threats are hollow. Now, do you wanna settle this and agree it will be delete from my credit report or not? If you don't wanna carry compensated, that's your buy and sell. Call me when you're emotion satisfactory. Later."
I have this come about to me once too. Because i one-time to return the video in good time, I put the video surrounded by the dark box. However, a week then the video store contacted me to consent to me know that i have a video overdue. They explained to me that even though I may enjoy put the video contained by the darkness box, the official responsibility remains mine until they can ensure that the video is returned in the morning. This is because when i signed up to be a extremity next to the video store I also signed a contract that hald me responsible for any overdue or belatedly video.
My best guidance is to check the shelves for the video and if you don't find the video in that, have a word to the owner of the store, not the debt collectors. The owner might be of a mind to agree to you money past its sell-by date the DVD in need the fine. It's not worth the cost to be in motion to court over $20 DVD. The cost of attorney and court fees outweigh the cost of a $80 fine and a $20 DVD.
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Answers:
Tell them you returned the video, and they apparently own no method contained by their operation to properly explanation for video that enjoy be returned.
Also, ask them for evidence that you didn't return it.
I'd also ask them how heaps other customers they enjoy who are anyone fined for slow returns, or enjoy be told they didn't return a video.
You could report them to the better business bureau, be sure to achieve some name and date if you can. Go to bbb.org and database a consumer complaint.
Also, contact your state's attorney common department and ask them how you report a consumer complaint. What you really want is to motive an investigation of their return procedure, and audit of how they pedal returns, and how they notify customers of problems.
Filing a false claim against you harms your credit, and is as a consequence a tort. If you can show that their claim have no rightfulness, you could next proceed to emergency compensatory damages, and punative damages so they don't do this again to another customer, but this requries an attorney, and that get expensive.
Best you refer the situation to a state agency involved in consumer protection and consumer fraud issues, and permit them assistance you. But record a complaint beside BBB.ORG and give an account the collection agency that they are representing a client who is out of stock surrounded by a fraudulent attempt to coerce you into paying for something base on their word, next to no proof, and that they should re-examine pursuing the issue until you hold completed your complaint. Include the collection agency cross surrounded by your BBB.ORG report or take home a separate complaint against them for conspiring next to the video store to intimidate you and to defraud you.
Ask them for specific and detailed written evidence that proves their grip, and that it is not simply the word of the store owner. Basically, where on earth's the evidence that THEY hold ??
Jeff
You really can't... it's your word against theirs.. If you be a pass judgment in attendance would be no process to side any path except for the video store.
First, budge see if it is on the shelf waiting to be re-rented. Happened to me one time, just it took a week to find out almost it, not 4 years.
Most lawyer will afford a one time, free consultation. I would contact one.
Ask the video store why they never mail you a bill or a behind spy.
Good luck!
Considering the time since the incident, I would basically receive a pocket money arrangement and find them past its sell-by date your pay for ASAP. Next, jump next to rental stores you trust, be it generous or independant. I go through something similar and very soon I am a beneficiary of a considerable national fasten that keep track of if a movie is missing. I own be a extremity for 10 years immediately and they enjoy on the other hand to be dishonest.
We have the exact point crop up to us, finally the owner told us they can pocket ONE stale of our picture but NEVER again. We still rent within but we return the movie while they are approachable and be paid them do it while we are within. It really upsets them that we do this but after that one time I am determined to never enjoy it come to pass again. The item is we detested that movie and took it spinal column EARLY!
Oh, duration until that time NetFlix . . . anyone still use those other places ? ?
Visit the store , have a chat to the chief and see what compromise you can work out .
You are accrue % charges for adjectives the time it's not rewarded .
Visit the store NOW !
>
What Jeff said.
Consumer division of your state AG's organization can relay you whether the collection agency is permitted beneath your state's law to tack on added charges. In some states, the debt the inspired creditor sends to the collector is the debt the collector is permitted to collect. Some AG's are markedly proactive. Others not so much.
Also the BBB can be a unbelievably potent weapon, at times, near some companies.
Small claims tend to be remarkably consumer friendly, but it is your word against theirs.
Update your post near your state of residence. SOL vary from state to state. They may or may not know how to sue. Once you know that, you know whether you can play hardball contained by the negotiation, which you might hold to do.
If the SOL have run:
"Look, the SOL have run, so your threats are hollow. Now, do you wanna settle this and agree it will be delete from my credit report or not? If you don't wanna carry compensated, that's your buy and sell. Call me when you're emotion satisfactory. Later."
I have this come about to me once too. Because i one-time to return the video in good time, I put the video surrounded by the dark box. However, a week then the video store contacted me to consent to me know that i have a video overdue. They explained to me that even though I may enjoy put the video contained by the darkness box, the official responsibility remains mine until they can ensure that the video is returned in the morning. This is because when i signed up to be a extremity next to the video store I also signed a contract that hald me responsible for any overdue or belatedly video.
My best guidance is to check the shelves for the video and if you don't find the video in that, have a word to the owner of the store, not the debt collectors. The owner might be of a mind to agree to you money past its sell-by date the DVD in need the fine. It's not worth the cost to be in motion to court over $20 DVD. The cost of attorney and court fees outweigh the cost of a $80 fine and a $20 DVD.