I bought 10$ worth credit for phone out, get a confirmation, but didn't gain the actual restock. Why?

I bought 10$ worth credit for phone out, get a confirmation, but didn't capture the actual replenish. Why?
I received the confirmation 12 hours ago, and still no credits. Have asked for assistance on Live chat 24/7, an the agents never contacted me.

Answers:
keep hold of trying, dear, here's really nought we can do for you on this site...
Ok this is what you enjoy to do contained by writ not to lose your money. I worked contained by a colossal store surrounded by which this happen adjectives the time. These cards come defective ALOT of the time and when relations come to return them the proprietor is forced to so no. It is most store's policy not to compensation money or exchange phone cards because of so much fraud. If they say-so they wont return your money any ask for the District manager phone number, give the name the headquarters and complain, or write an email almost what happen. Usually the district supervisor would punish the overseer and present the customer their return and a payment card. If it's a flawed card theres no use within trying to parley to representatives at the card company. Just stir vertebrae to the store and emergency the settlement and cpmplain. Thank You.


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