Is it the majority for an Area GM to respond to a hotel service complaint against the Front Office Manager ?
This is at a full service category 4 hotel (1 of the largest franchises). I file a complaint that the FOM be giving me impossible rooms, varying my room preferences, and calculatedly approaching me to provoke me. The report have an underlying s*xual undertone. I devise Corp. headquarters at the hotel investigated & come up w/nothing but Customer Care thought it be esteemed so they contacted the GM. He apologized for unpromising service but did not acknowledge any wrongdoing. Is this usual procedure?
Answers:
Well he should not acknowledge any wrong doing until his investigation is over. Even consequently, he'll mind your Ps and Qs just about what he acknowledge because of the alarm of a lawsuit. Most probable this hotel and it's staff have be reported formerly and so "corporate" is birth to take-home pay attention.
Good luck.
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Answers:
Well he should not acknowledge any wrong doing until his investigation is over. Even consequently, he'll mind your Ps and Qs just about what he acknowledge because of the alarm of a lawsuit. Most probable this hotel and it's staff have be reported formerly and so "corporate" is birth to take-home pay attention.
Good luck.